Privacy Policy

Last updated: 26 August 2025.

At The Abbey, we’re committed to looking after your personal information responsibly and transparently. This policy explains how we collect, use, and protect your data.

How We Use Your Information

We collect and use your personal information for the following specific purposes:

  • Airbnb Bookings: If you book accommodation through Airbnb at The Abbey, we will process the information necessary to manage your booking, including your name, contact details, booking dates, and payment information (although payment processing is handled by Airbnb according to their own privacy policy).
  • Retreat Packages: If your company or group is interested in retreat packages from The Abbey, we will collect details such as contact names, company/group affiliation, and any specific requirements to provide you with relevant information and manage your booking.
  • Company Membership: If you subscribe to become a Company Member of The Abbey, we will collect your contact details and payment information to manage your membership, provide you with member benefits, and keep you informed about relevant activities.
  • Donations via Givey: If you make a donation to The Abbey through the Givey platform, we will process the information necessary to record your donation and comply with our obligations as a registered charity. Please also refer to Givey’s privacy policy for details on how they handle your data.
  • Job Applications: If you apply for a job at The Abbey, we will use the information you provide in your application to assess your suitability for the role and manage the recruitment process.

Data Retention

We will only keep your personal information for as long as necessary to fulfil the purposes outlined above, or to maintain records as required of UK registered charities and businesses. Once your information is no longer needed for these purposes, it will be securely deleted or anonymised.

Data Sharing

We will only share your personal information with third parties where it is necessary to deliver our services or comply with legal obligations. This may include:

  • Airbnb, for the purpose of managing accommodation bookings at The Abbey.
  • Givey, for the purpose of processing donations to The Abbey.
  • Service providers who assist us with our operations (e.g., IT support), under strict agreements to protect your data.
  • Regulatory authorities, if required by law.

We will not sell your personal information to any third parties.

Your Privacy Rights

You have specific rights regarding your personal data under UK law. These include the right to:

 

  • Access the personal information we hold about you.
  • Rectify any inaccurate or incomplete personal information.
  • Erase your personal information in certain circumstances.
  • Restrict processing of your personal information in certain circumstances.
  • Data portability – receive your personal information in a structured, commonly used, and machine-readable format and transmit it to another controller.
  • Object to the processing of your personal information in certain circumstances.
  • Not be subject to automated decision-making including profiling, that produces legal effects concerning you or similarly significantly affects you.
  • Withdraw consent at any time where we are relying on consent to process your personal information.

 

If you wish to exercise any of these rights, or if you have any questions or concerns about how we use your personal data, please contact us at:

welcome@theabbey.uk.com

You also have the right to raise any concerns about our data handling practices with the UK Information Commissioner’s Office (ICO). You can find their contact details on their website: ico.org.uk.

We hope this policy provides you with a clear understanding of how we handle your data at The Abbey. If you have any questions, please don’t hesitate to reach out.